Terms of Service & Privacy Policy

Overview

Welcome to Cakkoo Billing (“we”, “us”, or “our”). These Terms of Service and Privacy Policy (together, the “Agreement”) govern your access to and use of the website cakkoo-billing.net and the hosting and maintenance services we provide (the “Services”). By subscribing to or using the Services you accept this Agreement. If you do not agree, do not use the Services.

1. Services Provided

We offer subscription-based website hosting, management and maintenance services, which may include:

• Managed hosting of websites on our secure servers.
• Technical maintenance, performance optimization, backups, and security updates.
• Assistance with migrations, configuration changes, and custom hosting requests.
• Monitoring and minor troubleshooting for hosted websites.

Exact features, quotas and limits depend on the plan you choose and are described on the corresponding plan or order page.

2. Account Registration

To use the Services you must create an account and provide accurate, complete and current information. You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account.

3. Subscription & Payments

Payments for the Services are processed securely through Paddle or other authorized payment processors. By subscribing you authorize recurring charges according to the plan you select.

• Subscriptions automatically renew unless canceled before the renewal date.
• You may cancel at any time via your account dashboard or by contacting support. Cancellation prevents future charges but does not retroactively refund past payments.
• Pricing may change; we will notify you of material pricing changes in advance where practical.

4. Refunds

If you believe an error occurred with billing, please contact support and we will investigate. Any discretionary exceptions (if made) are at our sole discretion and do not set a precedent.

5. Client Responsibilities

When using our Services you agree not to:

• Host or distribute illegal, infringing, harmful, or malicious content.
• Attempt to breach, overload, or interfere with our systems or other users’ websites.
• Violate applicable laws, third-party rights, or this Agreement.

You remain responsible for all data and content hosted in your account, including compliance with laws and third-party terms.

6. Service Availability

We strive for reliable uptime and reasonable performance. However, we do not guarantee uninterrupted or error-free service. Temporary outages may occur for maintenance, security updates, upgrades, or network events.

Where possible we will notify customers in advance of scheduled maintenance that may materially affect service availability.

7. Support

Technical support is available to active subscribers via email or the support portal. Support is provided during our published support hours; response times may vary depending on the plan and support load.

8. Termination

We may suspend or terminate accounts that violate this Agreement, engage in abusive behavior, or fail to pay fees. Upon termination we may delete hosted data after providing reasonable notice unless retention is required by law.

9. Limitation of Liability

To the fullest extent permitted by law, Cakkoo Billing and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data or business opportunities arising out of or related to the Services.

Our total liability for any claim related to the Services will not exceed the amount you paid to us in the three (3) months prior to the event giving rise to the claim, except as required by applicable law.

Privacy Policy

What we collect

We collect information necessary to provide the Services, including:

• Account information: name, email address and contact details.
• Billing & payment data: processed via Paddle; we do not store full card data.
• Usage data: IP address, browser type, activity logs and server/website metrics.

How we use information

We use collected data to:

• Provide, maintain and improve our Services.
• Process billing and payments.
• Respond to support requests and security incidents.
• Send service-related communications (e.g., downtime notifications, policy changes).

Sharing & third parties

We do not sell personal data. We may share information with:

• Payment processors (e.g., Paddle) to process transactions.
• Subprocessors and trusted service providers who help deliver the Service (hosting, monitoring, backups).
• Law enforcement, regulators, or courts when required by law.

Security

We implement reasonable technical and organizational safeguards to protect data. However, no online system is 100% secure. In the event of a security incident we will follow applicable breach notification laws and notify affected users when required.

Cookies & tracking

Our website may use cookies and similar technologies to improve functionality and performance. You can control cookies via your browser settings.

Data retention

We retain data as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

Your rights

You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at the address below. We will respond in accordance with applicable law.

Contact

If you have questions about these Terms or our Privacy Policy, contact us:

Email: support@cakkoo-billing.net
Website: https://cakkoo-billing.net